The questions we get most.

How does pricing work?

Flat rate, quoted in writing before you commit. No surge, no meter-running surprises. Hourly trips have a two-hour minimum.

How far ahead should I book?

Same-day reservations are usually fine — most lock within 15 minutes of the request. For peak nights (Hard Rock concerts, Miami GP, Art Basel) book 24+ hours ahead.

Can I cancel?

Yes. Use Manage reservationwith your confirmation #, last name, and last 4 of phone — or call. We don't charge cancellation fees right now; the current policy lives in our Terms and may evolve.

Do you handle flight delays?

Yes. We monitor your inbound flight and adjust pickup if it's delayed by 15+ minutes — no extra charge for the wait.

Pets, child seats, oversized luggage?

All accommodated — flag it on the reservation or in a follow-up email. Child-seat anchors are in every Suburban; we have one forward-facing seat available on request.

What payment methods do you accept?

Secure online checkout by card (Visa, Mastercard, Amex, Discover), powered by Stripe — your card is authorized at booking and charged after the trip. Prefer the phone? We can take it that way. Corporate accounts can request NET-15 invoicing (VIP & corporate).

Are you Uber Black or rideshare?

Neither. We're an owner-operator black-car service — every reservation is one private chauffeur, one vehicle, no matching, no shared rides.